Returns & Exchanges
Returns & exchanges with us are easy & free! We are happy to
refund or exchange your products based on the below criteria.
How it works
RETURN ON DELIVERY
Examine the product before signing its delivery note. If the item is damaged or not as described then you may hand it back to the delivery agent for return or exchange
CONTACT US & INITIATE RETURN
Contact us on 0790 191122 or customecare@cloudmaduka.com after which will send a delivery agent to your doorstep to initiate the return or exchange
RETURN AN ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies and give it back to the delivery agent.
REFUND PROCESSED
Once we receive your returned item, we will inspect it and process your refund via mpesa or bank transfer. Refunds take 24 hours after initiation.
WE MAKE RETURNS & EXCHANGES EASY FOR YOU
No worries, no hustle, your money is safe until you're happy.
Return Conditions
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48 HOURS PERIOD
We give a 48-hour grace period within which the customer can return or exchange a product in case it is faulty or not as described. Food, Beverages & Household Supplies sold by Heri.Online do not qualify for the returns.
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AFTER 48 HOURS
We give a 48-hour grace period within which the customer can return or exchange a product in case it is faulty or not as described. Food, Beverages & Household Supplies sold by Heri.Online do not qualify for the returns.
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RETURN AVAILABILITY
We give a 48-hour grace period within which the customer can return or exchange a product in case it is faulty or not as described. Food, Beverages & Household Supplies sold by Heri.Online do not qualify for the returns.
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PREPARING ITEM FOR RETURN
We give a 48-hour grace period within which the customer can return or exchange a product in case it is faulty or not as described. Food, Beverages & Household Supplies sold by Heri.Online do not qualify for the returns.
Frequently Asked Questions
You can return the product for a refund or an exchange immediately on receiving your original order.
- Â You can ONLY return the product if the product is a wrong product or damaged one.
- You cannot cancel the product if you change your mind.
DO NOT SIGN the delivery note if you are unsatisfied with your product.
In case a product does not have warranty i.e. accessories, Sky.Garden gives you a 48 hour Return Policy incase the item is faulty. You can not return an item if you change your mind or do not like the product.
Kindly contact our Customer Care here 0790 191122 for assistance. You can also contact us via email at customercare@demo.executivessays.com
- Â Product must remain sealed, except if the product is defective or damaged.
- Product is still in its original packaging.
- Product is in its original condition and unused.
- Product is not damaged.
- Product label is still attached.
- Product is complete.
The products in your possession are your responsibility until they are picked up by our rider. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!
- Â In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
- Â If examination is conclusive and conditions are respected, we will proceed to refund or an exchange will be done within a maximum of 2 business days post product retrieval.
Yes, except Food, Beverages & Household Supplies.